Home Privacy
How information submitted through this site is collected, used and protected. Last updated July 2026.
Information is collected only when it is entered voluntarily, such as when an account is created, a message is sent, or a question about home coverage is submitted through a form on this site.
Submitted information is used to answer questions, deliver the guidance requested and keep an account functioning. It is not applied to purposes unrelated to the request that produced it.
Text messages are sent only after separate consent has been given at signup. Service messages and promotional messages are treated as distinct choices, and neither is a condition of using this site.
Consent can be withdrawn at any time by replying STOP to any message. Replying HELP returns support information. Message frequency may vary and standard message and data rates may apply. Mobile numbers collected for text messaging are never shared with third parties for their own marketing.
Cookies and similar technologies keep the site working correctly, remember basic preferences and help measure which material is being read. They do not identify a visitor by name on their own.
Most browsers allow cookies to be blocked or cleared through their settings. Blocking them may affect parts of the site that rely on stored preferences, including staying signed in to an account.
Limited information may be shared with providers that support the operation of this site, such as hosting, email delivery, text messaging and security services. Those providers may use the information only to perform the task assigned to them.
Information may also be disclosed where the law requires it, where a lawful request is received from a public authority, or where disclosure is necessary to protect the rights and safety of users of this site.
Reasonable administrative and technical safeguards are used to protect submitted information against loss, misuse and unauthorised access. Access is limited to the purposes described in this policy.
No method of transmission over the internet or method of electronic storage is completely secure, so absolute security cannot be guaranteed. Choosing a strong password and keeping it private remains an important part of account safety.
Information is kept only for as long as it is needed to serve the purpose it was collected for, to keep an account active, or to satisfy a legal or record keeping requirement.
When information is no longer needed for any of those purposes, it is deleted or reduced to a form that can no longer be linked to an individual.
Depending on where a person resides, certain rights may apply to the information held about them. Requests can be made using the contact details listed below.
This site is intended for adults aged 18 or older. Information is not knowingly collected from anyone under that age, and accounts are not intended to be created by minors.
If information belonging to a minor has been submitted, a message sent to the address below will result in that information being removed.
This policy may be updated when practices change or when a legal requirement makes an update necessary. The revision date shown at the top of this page reflects the most recent version.
Continued use of the site after an update means the revised policy applies. Reviewing this page from time to time is the simplest way to stay current.
Questions about this policy, or about the information held under it, can be sent using the details below.
